Help

How is Workshop on the Web delivered?

Workshop on the Web is only available on-line. To join, you must have a valid email address.

All correspondence will be by email only. Be aware that the mailboxes of some providers fill rapidly and should therefore be checked frequently. Often, such providers do not advise us that they are unable to deliver a message for that reason.

Further information about delivery and returns >>

What happens to my contact information?

Your contact information will be held by Workshop on the Web and our e-commerce provider only and will not be distributed to any other party.

Is it safe to use my credit card?

Your credit card will be processed on a secure server operated by Sage Pay, and the amount due will be deducted from your account within 7 days of your order. Workshop on the Web does not have access to your credit card information if you pay online.

Why have I received two order numbers?

One is your Workshop on the Web order number and the other is a transaction reference number from Sage Pay, our payment processing system. When your order is placed you will receive one email from us and one from Sage Pay. If you want to contact Workshop on the Web about your order, you can use whichever number is most convenient.

What happens once I've paid for my order?

You will receive an email from us confirming your username and password, which will enable you to access the website. If you have not heard from us within three days, please contact fiona@workshopontheweb.com.

Why can't you just renew my subscription - I paid online last time using your secure server.

Sorry but when you buy online, we do not actually see your credit card details. These are held securely by Sage Pay, who process your payment on our behalf.

What are your trading details?

Maggie Grey or Fiona Edwards
19 Merriefield Avenue, Broadstone, Dorset, BH18 8DA, UK

Email fiona@workshopontheweb.com
Telephone: 07516 725973

I have a password query

Please read our FAQ at www.workshopontheweb.com/faq.htm before emailing.

I still have a question

If you have any problems or queries, contact fiona@workshopontheweb.com.